Our terms & Conditions

1. DEFINITIONS

In these Terms and Conditions the following expressions have the certain meanings where the context otherwise requires:

  1. "Agreed Pick-Up Point" the appointed place for You to be picked up by the Private Hire Operator (PHO) as set out in the Details.
  2. "Agreed Time" the appointed date and time for You to be picked up by PHO as set out in the Details.
  3. "Booking" the booking of a Minicab effected via this Website for undertaking Trip(s). Bookings can be made for single Trip(s), return Trip(s) or split Trip(s).
  4. "Card" the credit, debit or charge card You use when making the Booking.
  5. "Cash" the payment You make for the Fare to the PHO and/or its Driver.
  6. "Card Costs" are the charges due to the credit card companies used by You to pay for the Trip.
  7. "Details" the details which You must provide upon making a Booking including pick-up date and time, pick-up and drop-off addresses, flight details/ ship details and Your Personal Data.
  8. "Fare" the fee paid by You for the Quote You accept.
  9. "Goods" any goods carried in a Minicab which are booked via this Website.
  10. “Vobis Cars“ Vobis Cars is a sole trader of; 3 Castle Gardens, Swan Street, Petersfield Hampshire GU32 3AG.
  11. "Licensing Authority" any regional or national licensing authority responsible for licensing the operation of taxi or Minicab companies.
  12. "Minicab" is a Private Hire Vehicle made available for pre-booked Trips, in compliance with the requirements of relevant Licensing Authorities.
  13. "Particular Requirements" any specific requirements You may have relating to disabled facilities, the gender of the driver or otherwise.
  14. "Passenger" any passenger carried in a Minicab which is booked via this Website.
  15. "Personal Data" the details which You provide regarding Your address, email addresses, telephone number and Card details.
  16. "PHO" the Private Hire Operator company with whom You place the Booking.
  17. "PHO T&C" the terms and conditions of the PHO which in addition to these Terms govern the Booking and (Trip).
  18. "Quote" a fixed price quote that You receive via the Website for the Trip.
  19. "Terms" these terms and conditions between Vobis Cars and You (the person that booked the minicab and the passenger which is in the minicab).
  20. "Trip" the journey You wish to make from the pick-up address to the drop-off address provided by You.
  21. "Website" Vobis Cars public Website which is ‘www.vobiscars.com’.
  22. "You" means the person who enters Details.
  23. The clause headings and any other headings are inserted for convenience only, and shall not affect the construction of these Terms.

 

2. USE OF WEBSITE

 

  1. In making a Booking via this Website You must provide accurate Details and are responsible for any failure to do so.
  2. Vobis Cars acts as a disclosed booking agent and PHO,Not withstanding the provisions of clause 3.6, the contract for the provision of the transport service is directly between You and PHO. Where in the Booking You have selected more than one PHO to provide Your Trips, then the contract for the provision of the transport service relating to each Trip is directly between You and the PHO You have selected for that Trip in the Booking.
  3. You hereby warrant to Vobis Cars that You are at least eighteen years of age and legally able to make the Booking.
  4. Vobis Cars does not guarantee that it will be able to fulfil Your requirements and reserves the rights to refuse any Bookings which You wish to make and to cancel any Bookings You have made, and in such case to refund to You, in full and final settlement of any claims you might have, the Fee paid by You.
  5. Your Details and data relating to Your use of the Website will be recorded by Vobis Cars but Your Personal Data shall not, subject to the provisions of the Vobis Cars Privacy Policy presented below and Clause 3.6 below, be disclosed to third parties other than the PHO or used for any purpose unrelated to the provision of the services pursuant hereto.
  6. Vobis Cars may send a small file to Your Phone when You visit the Website. This "cookie" will enable Vobis Cars to track Your behaviour on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website. The cookie will not enable Vobis Cars to identify You and Vobis Cars shall not use it otherwise than in relation to this Website. You can set Your phone settings to reject cookies but this may preclude use of certain parts of this Website. Vobis Cars may disclose Your Personal Data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority.
  7. If You do not want Vobis Cars to use Your email address to send information concerning matters other than those related to Your Booking, You should send a message to info@vobiscars.com and insert "unsubscribe" as the subject heading.

 

3. BOOKINGS

 

  1. When You enter the details of the Trip, Vobis Cars will endeavour to provide You via the Website with several Quotes from several Private Hire Operators that are able to fulfil Your requirement. The Quotes are the current special "one off" offers available from Private Hire Operators, which are only available at the time of making Your Booking.
  2. It is Your responsibility to ensure that Your Details are correct. When You make a Booking, this constitutes an offer which Vobis Cars may or may not accept. Your Booking is not confirmed until you see the confirmation screen on the Website.
  3. Any Booking You make may also be subject to PHO Terms & Conditions, although where there is any conflict between the PHO Terms & Conditions and the provisions of this agreement, the provisions contained in this agreement override those in the PHO Terms & Conditions.
  4. If PHO wishes to impose PHO Terms & Conditions on You, it shall be responsible for achieving this.
  5. Vobis Cars cannot confirm the ability of the PHO to accommodate any Particular Requirements and in the event that You have such Particular Requirements You should not use this Website but instead make alternative travel arrangements that address your Particular Requirements.
  6. Vobis Cars reserves the right to correct typographical errors in any elements of the information that appears on the Website including pricing mistakes. If, once You are informed of such error, You wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any monies already paid by You will be refunded in full.
  7. You acknowledge and accept that Vobis Cars is acting as the agent and PHO and that whilst Vobis Cars will try to assist with any complaints You may have in respect of the PHO's services, any legal remedy You seek will be sought against the PHO not Vobis Cars.
  8. For bookings that are to be pre-paid by Card, Vobis Cars is entitled to collect all monies due for the booked Trip from You acting entirely in its own right, and settle all Card Costs of the booked Trip, in advance of making the payment due to the PHO for the booked Trip as PHO booking agent.
  9. You agree that in the fulfilment of the Booking, where PHO feels it is appropriate, PHO gives Vobis Cars the right to innovate the contract for the provision of transport services between You and PHO to another suitable party, to ensure the fulfilment of the Booking as effected via this Website.

 

4. PAYMENT

 

  1. If booking with the ‘Pay by Card’ option, You agree to pay the Fare at the time You make Your Booking. If booking with the ‘Pay by Cash’ option, You agree to pay the Fare to the PHO’s Driver.
  2. Once You have confirmed Your Booking on the payment screen, it cannot be cancelled or changed except in accordance with clause 7 of these Terms.
  3. If paying by Card, in the event that Your Card payment is refused by Your Card issuer for whatever reason, Vobis Cars will not be able to fulfil Your Booking.
  4. Vobis Cars will provide You with a receipt for Payment by email to the email address you registered with the booking or you will be provided with a written receipt by the PHO driver.
  5. Payment will not cover any extra requirements you request, such as child seats. If you do not indicate any additional luggage when booking, resulting in a larger size vehicle being required, then the PHO may charge you extra, which you must pay them directly for. If You wish to give a tip to the Minicab driver, You should do so directly at your own discretion.
  6. In the event that You make any deviations from the route that You entered into the Website, You may be subject to additional charges by PHO in respect thereof and will make such payment directly to PHO.
  7. For the avoidance of doubt, all Quotes provided by Vobis Cars are inclusive of VAT at the standard rate.
  8. Only one promotional offer or prize can be applied to a booking, and only one entry per customer (as defined by their mobile number and/or email address) will be considered in any competition run by Vobis Cars. Where 2 or more promotional offers are requested to be applied to a booking, Vobis Cars at its discretion will apply the higher valued offer.

 

5. INSURANCE

 

  1. Neither Vobis Cars nor PHO is responsible to You for, or insured in respect of, any damage or loss that may be sustained by the Goods in the course of a Trip and it is Your exclusive responsibility to have such Goods insured in respect of such damage or loss.

 

6. CANCELLATION OF BOOKINGS AND REFUNDS

 

  1. You have the right to cancel a Booking made through the Website.
  2. If You decide to cancel a Booking You must notify Vobis Cars by submitting a cancellation request the mobile phone Website, as per the guidance provided on the Website.
  3. In the event of the cancellation of a Booking, in accordance with Clause 7.1 above, up to 25 minutes (unless otherwise specified on the confirmation page and your booking confirmation email) before the Agreed time, then if paying by Card, You will be entitled to a full refund of the Fare (excluding any Card Costs). Where the cancellation is less than 25 minutes (unless otherwise specified on the confirmation page and your booking confirmation email) before the agreed time, if you paid by Card then no refund will be due to You, and if you were to pay by Cash, then your profile will be marked which may prevent you from booking through Vobis Cars again.
  4. In the event that PHO does not turn up at the Agreed Pick-Up Point within 15 minutes of the Agreed Time - or within 30 minutes if the pick-up point is an airport - and You do not use PHO for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs, if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However should You, at Your own discretion, decide to continue with the Trip where the PHO turns up after 15 minutes from the Agreed time - or within 30 minutes if the pick-up point is an airport - then you will not be entitled to any such refund.
  5. In the event that You are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at PHO's discretion to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare, and any Card Costs that you may have paid in advance. Where the PHO decides to wait more than 15 minutes from the Agreed Time - or more than 30 minutes if the pick-up point is an airport then You may be subject to additional charges by PHO in respect of any additional waiting time and/or parking charges and will make such payment directly to PHO.
  6. For pre-paid bookings, any refunds due to you to for cancellations or complaints will be made to the card used to make the payment within up to 10 business days (business days being Monday to Friday).

 

7. WARRANTY AND LIMITATION OF LIABILITY

 

  1. PHO has warranted to Vobis Cars that it is licensed by the appropriate Licensing Authority(ies) but Vobis Cars shall not be responsible for verification of such warranty and if You are in any doubt, You should contact the Private Hire Operator and rely on Your own verification.
  2. Vobis Cars shall not be liable for any delays in pick-up or drop-off times or for any failure of PHO to arrive at all or for any failure of PHO to provide its services in accordance with Your requirements or expectations.
  3. Vobis Cars shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising, suffered by You in connection with any failure by PHO or otherwise in connection with these Terms or otherwise and if You consider that You have any claim in respect of any failure by PHO You agree to make such claim directly against PHO.
  4. Vobis Cars’ aggregate liability in respect of these Terms and any matter arising out of it (including claims whether made in contract or tort) shall be limited to £500.
  5. Subject as expressly provided in these Terms all warranties, conditions or other terms implied by statute or common law are excluded as far as legally possible.
  6. Nothing in this clause shall operate so as to exclude any rights You may have under consumer legislation or limit PHO's liability for death or personal injury arising out of its negligence.
  7. Any estimated trip times and times of arrival presented by Vobis Cars on its Public Website or otherwise, are only to be taken as indicative, and are not subject to traffic and/or weather conditions and final route taken by driver. Therefore, You agree that You are responsible for setting an appropriate Agreed Time that allows You sufficient time to reach Your destination to subsequently check-in for a flight, take a train or fulfil any other dependencies You might have.
  8. Vobis Cars may keep You informed of the status of your Booking by sending You email, and SMS text alerts, although Vobis Cars does not guarantee the delivery nor the timing of these email and SMS text alerts, and shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising from the omission or delay of such email and SMS text alerts.
  9. Each foregoing sub-clause of this clause shall constitute a separate and severable provision. The provisions of this clause shall continue in effect notwithstanding the termination, completion or any other matter which might otherwise cause these Terms to become ineffective.

 

8. BEHAVIOUR

 

  1. PHO reserves the right within its reasonable discretion to terminate the Trip, if You or Your party's conduct or behaviour is disruptive in any way and/or affects your safety or that of the driver of the vehicle. Neither Vobis Cars nor PHO accept liability for any extra costs incurred by you/or your party as a result of the PHO doing so.
  2. Passengers are not permitted to take alcoholic drinks onto the vehicles for the purpose of consuming them during the Trip.
  3. PHO further reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs.

 

9. LIMITATIONS AND EXCLUSIONS

 

  1. PHO shall not undertake the carriage or delivery of:
    • Money or securities
    • Antiques
    • Precious metals
    • Furs
    • Jewellery or value
    • Any goods or property (of whatsoever nature) of an intrinsic value of more than £150.
    • Any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law.
    • Any goods or property (of whatsoever nature) which may deteriorate in transit.
  2. PHO shall have no liability whatsoever for loss or damage, however arising in relation to the clause 10.1 of this agreement.
  3. Without prejudice to the provisions of clause 10.1 PHO shall not in any event be liable directly or indirectly for:
    • Consequential loss (whether for loss or profit or otherwise) and/or loss, damage and/or breakage to any fragile items what so ever whether arising from the acts, omissions or negligence of PHO and/or its employees and/or agents or arising otherwise howsoever.
  4. Without prejudice to the generality of clauses 10.1 and 10.2 in particular PHO shall not be liable for any loss and/or damage arising directly or indirectly from:
    • Breakdown, accident, adverse weather conditions.
    • Any act or omission on the part of the Customer.
    • Any clause, act or circumstance beyond the control of PHO (including, without limitation, any strike, (official or not) lock-out or other form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority, or other conditions amounting to force majeure).
  5. The provision of clauses 10.1, 10.2, 10.3, 10.4 and 11.1 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.

 

10. DISPUTES

 

  1. If You have any complaint in respect of the service provided by PHO, You agree to first contact PHO directly (by phone or email) to resolve this with them within 24 hours of the Agreed Time.
  2. If you are subsequently unable to resolve your complaint with PHO, you agree to notify Vobis Cars there of via the email info@vobiscars.com within 72 hours of the Agreed Time. In the event that You fail to do so, any claim You might otherwise have shall be invalidated.
  3. If Vobis Cars is then unable to resolve any claim You may have in respect of the service provided by PHO to the mutual satisfaction of You and PHO, Vobis Cars shall be entitled to submit such claim to the determination of an independent third party selected by Vobis Cars and You agree to be bound by the decision of such third party.
  4. Should You have a dispute with the PHO, Vobis Cars is not liable for any claims, demands and damages (actual and consequential) of any kind and nature arising out of or in any way connected with such disputes.

 

11. PRIVACY POLICY

 

  1. Vobis Cars will maintain the confidentiality of Personal Data collected as part of making a Booking. This data will not be shared with third parties without Your consent. Vobis Cars may amend this Privacy Policy, and will make such changes public via the Website.

 

12. MISCELLANEOUS

 

  1. These Terms shall form the entire agreement between the parties and supersede any previous agreement and (save so far as expressly preserved hereby) representations oral or otherwise made by either of the parties. You warrant that You have not relied on any representation made by Vobis Cars in entering into this agreement.
  2. Failure by either party at any time to enforce any right claim or provision of these Terms or arising hereunder shall not be construed as a waiver of such right, claim or provision.
  3. All notices to Vobis Cars shall be given by You in writing to info@vobiscars.com.
  4. All notices to You shall be given in writing to the email address You have provided as part of the Details. All notices may be served by email and shall be deemed to have been given 1 hour after transmission thereof.
  5. These Terms and Your agreement with Vobis Cars shall be governed and construed in accordance with English Law. You irrevocably agree for the exclusive benefit of Vobis Cars to submit any dispute hereunder to the jurisdiction of the courts of England but nothing herein shall prevent Vobis Cars from taking proceedings against You in any other court of competent jurisdiction.

Privacy Notice

Update Date:  2 June 2025

This is our privacy notice, which contains our cookie policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

Legal Information

We are: Vobis Cars, trading style of Mark Wilson, sole trader of Castle Gardden, Swan Street, Petersfield Hampshire GU32 3AG ( Business”, “we”, “our”, and “us”).

Contact details: mark.wilson1268@talktalk.net

Website: https://www.vobiscars.com/ (“Website”)

 

Introduction

We respect your privacy and are committed to protecting your personal data and being transparent about the personal data we collect and use.

This privacy notice applies to you and describes why and how we collect and use personal data and provides information about your rights. It applies to any personal data we collect or obtain about you or that you provide to us through the Website, or any platforms, websites or apps, including social media sites,  when you purchase a product or service, or communicate or interact with us in any other way.

The Website is not intended for children under the age of 18 and we do not knowingly collect data relating to them.

It is important that you read this privacy notice together with any other privacy/data protection notice or clauses or fair processing notice (other privacy notices) we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and privacy policies and is not intended to override them, except where otherwise stated in those other privacy policies.

Please also read the Glossary which explains the meanings of some of the terms used in this privacy notice.

 

(1) Important information and who we are

Controller

The Business described in the Legal Information is the data controller and responsible for your personal data (collectively referred to as “Business”, "we", "us" or "our" in this privacy notice). We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the Contact Details in the Legal Information.

Contact Details

If you have any questions about this privacy notice or our privacy practices, please contact our data privacy manager using the Contact Details in the Legal Information.

Complaints

If you are a resident of the UK, you have the right to make a complaint at any time, including where you believe we are unlawful processing your data,  to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk).

If you are a resident in the EEA and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm .

If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

We would, however, appreciate the chance to deal with your concerns before you approach the ICO or your local  data protection authority so please contact us in the first instance.

                                                

Changes to the privacy notice and your duty to inform us of changes

We keep our privacy notice under regular review. We reserve the right to change it at any time without notice and we encourage you to read it periodically to ensure that you are at all times fully aware of it. Any changes are effective immediately upon posting to our Website or written notice to you.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

Third-party links

This Website may include links to third-party websites, plug-ins, applications and/or other materials which are not provided by us. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. These are not under our control and we are not responsible for their privacy notices/policies. Please note that they and any services that may be accessible through them should have their own privacy notices/policies and that we do not accept any responsibility or liability for the activities, privacy policies/notices or levels of privacy compliance of any third-party websites, plug-ins, applications and/or other materials operated by any third party or for any content which is not under our control. We recommend  that you check their privacy policies/notices before you submit any personal data to any of them.

(2) The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

 

– Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, place of birth, date of birth and gender; job title, profession and photograph; and information contained in your curriculum vitae or your profile on social media.

– Contact Data includes billing address, delivery address, previous addresses, email address and telephone numbers, business address, business email addresses and telephone numbers.

– Financial Data includes bank account and payment card details.

– Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

– Technical Data includes information about how you use our website, products and services, and device-specific data such as device’s IP address (captured and stored in an anonymized format), device screen resolution, device type (unique device identifiers), operating system and browser type, geographic location (country only), and user interactions (mouse events (movements, location and clicks) and keypresses and log data (referring URL and domain, pages visited, geographic location (country only)), preferred language used to display the webpage and date and time when website pages were accessed).

– Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 

– Usage Data includes information about how you use our Website, products and services.

– Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature.

However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice

 

In some cases it may be necessary to collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

This information will only be processed with your explicit consent or as otherwise permitted by data protection law.

We do not collect any information or personal data about your criminal convictions and offences.

 

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform any contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 

(3) How is your personal data collected?

We use different methods to collect data from and about you including through:

(a) Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, via an account dashboard or otherwise. This includes personal data you provide when you:

– apply for our products or services;

– purchase and use our products and services;

– register as a customer or user;

– create an account on the Website;

– join any subscription or membership;

– join any of our groups on social media or in person;

– subscribe to our service or publications, including newsletters;

– request marketing to be sent to you;

– enter a competition, promotion or survey;

– engage with us and content on the Website or via any platform, website or app, including any social media site;

– feature in our publications or attend our events or request us to feature in or attend yours, such as podcasts or other audio-visual or written publications and related marketing materials;

– take part in our market research;

– give us feedback or contact us;

– interact with us in any other way.

 

(b) Automated technologies or interactions. As you interact with the Website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other Websites employing our cookies. Please see our cookie notice below for further details.

 

(c) Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

(i) Technical Data is collected from the following parties:

– analytics providers based inside and outside the UK;

– advertising networks based inside and outside the UK; and

– search information providers based inside and outside the UK.

(ii) Contact, Financial and Transaction Data from providers of technical, payment and delivery services inside and outside the UK.

(iii) Identity, Contact and Financial Data from credit checking and compliance screening service providers based inside and outside the UK.

(iv) Identity and Contact Data from publicly available sources such as Companies House based inside the UK or similar outside the UK.

 

(4) How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

– Where we need to perform the contract we are about to enter into or have entered into with you.

– Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

– Where we need to comply with a legal obligation.

– Where we have obtained your active agreement to use your personal data for a specified purpose.

 

Please read the Glossary to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data although, where legally required, we will get your consent before sending third party direct marketing communications to you via phone, email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

 

(5) Purposes for which we may use your personal data

We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

 

Purpose/Activity: To take bookings and register you as a new customer.

Type of data: (a) Identity, (b) Contact.

Lawful basis for processing, including basis of legitimate interest: Performance of a contract with you.

 

Purpose/Activity: To process and deliver your order for products or services, manage payments, fees, and charges, and collect and recover money owed to us.

Type of data: (a) Identity, (b) Contact, (c) Financial, (d) Transaction, (e) Marketing and Communications.

Lawful basis for processing, including basis of legitimate interest: (a) Performance of a contract with you, (b) Necessary for our legitimate interests (to recover debts due to us).

 

Purpose/Activity: To manage our relationship with you, including notifying you about changes to our terms and conditions, policies, or privacy notice, and requesting reviews or surveys.

Type of data: (a) Identity, (b) Contact, (c) Profile, (d) Marketing and Communications.

Lawful basis for processing, including basis of legitimate interest: (a) Performance of a contract with you, (b) Necessary to comply with a legal obligation, (c) Necessary for our legitimate interests (to keep our records updated and study customer usage patterns).

 

Purpose/Activity: To enable your participation in prize draws, competitions, or surveys.

Type of data: (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications.

Lawful basis for processing, including basis of legitimate interest: (a) Performance of a contract with you, (b) Necessary for our legitimate interests (to study customer usage patterns, develop products/services, and grow our business).

 

Purpose/Activity: To administer and protect our business and website, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting.

Type of data: (a) Identity, (b) Contact, (c) Technical.

Lawful basis for processing, including basis of legitimate interest: (a) Necessary for our legitimate interests (running our business, providing administration and IT services, network security, preventing fraud, and business reorganization or restructuring), (b) Necessary to comply with a legal obligation.

 

Purpose/Activity: To deliver relevant website content and advertisements to you, and measure the effectiveness of the advertising served.

Type of data: (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications, (f) Technical.

Lawful basis for processing, including basis of legitimate interest: (a) Necessary for our legitimate interests (studying customer usage patterns, developing products/services, growing our business, and informing marketing strategy) (b) consent (for targeted advertising).

 

Purpose/Activity: To use data analytics to improve the Website, products/services, marketing, customer relationships, and experiences.

Type of data: (a) Technical, (b) Usage.

Lawful basis for processing, including basis of legitimate interest: Necessary for our legitimate interests (defining customer types, keeping the website updated, developing our business, and informing marketing strategy).

 

Purpose/Activity: To make suggestions and recommendations about goods or services that may be of interest to you.

Type of data: (a) Identity, (b) Contact, (c) Technical, (d) Usage, (e) Profile, (f) Marketing and Communications.

Lawful basis for processing, including basis of legitimate interest: (a) Necessary for our legitimate interests (developing products/services and growing our business), (b) consent.

 

(6) Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can change your preferences by following the opt-out links on any marketing message sent to you, or by contacting us at any time using the Contact Details or, if we offer this functionality, by logging into the Website and checking or unchecking relevant boxes.

Please read the Glossary to find out more about how the law applies to digital marketing to businesses and consumers.

Marketing and promotional offers from us if you are a business

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased products or services from us and you have not opted out of receiving that marketing.

 

Marketing and promotional offers from us if you are a consumer

Where you have indicated your consent to receiving marketing information including offers or promotions about our products or services by ticking the relevant box(es), we will use your Contact Data for these purposes.  You will receive marketing communications from us if you have requested information from us or purchased products or services from us and you have not opted out of receiving that marketing. 

Third-party marketing: businesses and consumers

We will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, by contacting us at any time using the Contact Details or, if we offer this functionality, by logging into the Website and checking or unchecking relevant boxes to adjust your marketing preferences. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions or service-related communications that are essential for administrative or customer service purposes.

(7) Cookie policy

We use the cookies set out in the Legal Information above, or as detailed in/via the cookie consent tool/settings/banners on the Website.

Our Website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

 

Cookie information

 

– Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.

– Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

– Functionality cookies. These are used to recognise you when you return to the  Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

– Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

 

Third party cookies

Please note that third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies, performance cookies or targeting cookies.

Cookie controls

To change your cookie settings, deactivate or block our cookies or the use of third party advertising cookies, please see below. You can choose which analytical, functionality and targeting cookies you accept by adjusting your settings via our cookie settings banner/widget on your screen. You can do this by adjusting the sliders to opt in or out of the cookie categories. To save your changes, scroll to the bottom and click on the save button. If you cannot see the save button, you may be using a blocker to prevent the setting of cookies.

 

Browser cookie controls

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.

Information about how to configure your browser to block cookies can be found at:

– Google Chrome

– Microsoft Edge

– Internet Explorer

– Firefox

– Safari

– Safari Mobile

– Opera

 

If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-Out Browser Add-On by following the instructions here.

You can find out how to opt out of Google’s use of tracking technologies via the Google advertising opt-out page here.

 

Advertising

To learn more about adverts which are displayed to you whilst you are online, please consult the applicable site’s privacy and cookie notice on which you see our ads.

The advertising companies we work with generally use cookies and similar technologies as part of their services. To learn more about how advertisers generally use cookies and the choices they offer, you can review the following resources:

 

– Digital Advertising Alliance

– European Interactive Digital Advertising Alliance

 

Expiry of cookies

 

The cookies will expire as set out in the Legal Information or cookie consent tool/settings on the Website.

 

More information about cookies

 

You can find out more about cookies, including how to see what cookies have been set and how to manage and delete them by visiting www.aboutcookies.org or www.allaboutcookies.org.

 

(8) Change of purpose

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using our Contact Details. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

(9) Disclosures of your personal data

 

We may share your personal data with the parties set out below for the purposes set out in the section ‘Purposes for which we will use your personal data’ above.

 

– External Third Parties as set out in the Glossary.

  • Affiliates – our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

– Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

 

Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

(10) International transfers

 

We may share your personal data with External Third Parties who are or become based outside the UK, so their processing of your personal data will involve a transfer of your personal data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

– We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

– Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

If your personal data is transferred outside of the UK we will ensure that it is afforded an essentially equivalent level of protection as would be afforded to it within the UK.

 

(11) Data security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

Accordingly, although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk.

 

(12) Data retention

 

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see your legal rights below for further information. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

 

(13) Your legal rights

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see the Glossary to find out more about these rights:

– Request access to your personal data.

– Request correction of your personal data.

– Request erasure of your personal data.

– Object to processing of your personal data.

– Request restriction of processing your personal data.

– Request transfer of your personal data.

– Right to withdraw consent.

 

If you wish to exercise any of the rights set out above, please contact us.

 

No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

 

 

 

 

 

(14) Glossary

 

LAWFUL BASIS

Legal Information means the information about our business supplied to you in writing, including at the start of this document (as applicable).

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best products and services and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Consent means that you have given us permission to process personal information for a given purpose. You have the right to withdraw this consent at any time. You can manage your preferences within your account or by using the Contact Details in the Legal Information.

 

THIRD PARTIES

External Third Parties

– Service providers based in the United Kingdom who provide consultancy services, IT services, management services, marketing services, business administration and support services, and associated services.

– Professional advisers including lawyers, bankers, accountants, and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.

– HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

– Any other third party with whom we are required by law or regulation to share your personal data (such as in connection with an investigation of fraud or other legal enquiry) or in connection with other legal proceedings (including where we believe that your actions violate applicable laws or any agreement with us).

– Service providers based outside the United Kingdom and EEA to whom we subcontract, outsource or use to provide services for the purposes set out in this notice.

 

YOUR LEGAL RIGHTS

 

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

– If you want us to establish the data's accuracy.

– Where our use of the data is unlawful but you do not want us to erase it.

– Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

– You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

Please note that these rights do not apply in all situations and may be subject to the provisions of relevant data protection laws. We may not be able to comply with any request from you in connection with the rights set out above. (For example, even if you request that we delete your personal data, we may be required by law to retain some personal data in order that we comply with our legal and regulatory obligations).

 

Businesses and consumers

 

The law relating to digital marketing draws a distinction between ‘corporate subscribers’ and ‘individual subscribers.’

‘Corporate subscribers’ are corporate bodies with separate legal status. This includes companies, limited liability partnerships, Scottish partnerships, and some government bodies.

‘Individual subscribers’ are individual customers, non-limited liability partnerships, English, Welsh and Northern Irish partnerships and other unincorporated bodies of individuals (eg residents’ association).

 

Because these terms are not in everyday use, in this Privacy Notice we refer to ‘Corporate subscribers’ as businesses and ‘Individual subscribers’ as consumers.

 

 

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